john vaughan from New York, New York asks:
I purchased a Stella SW4000XGB about a year ago  On about my 4th time I used it, surf fishing for redfish the drag froze up.  I lost a nice fish when it happened.  I sent it back to the warranty shop for repair.  They said I needed a new drag knob but that I would had an Asian model and would have to go to Japan for this part.  As you can imagine I'm pretty upset after paying top dollar for a saltwater reel that breaks faster than anything and I get the run around on warranty support.  Can you help me???

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